Returns Policy and Exchange Questions
We are passionate about conducting all of our business with you in a fair way. We recognise that as an online store, we have to work harder to win your trust and business. We are not here for a quick buck, but very much hope to win your business again and again.
Therefore, in addition to all of your consumer rights as outlined by the ACCC, we offer a further generous returns policy on all of our products, including a money back guarantee on our batteries. To find out more about these policies, please read below. We offer these as a commitment to establishing a long-term relationship with you.
If you purchase a product from us and decide that you not longer want it, we can offer you a refund, less a 15% restocking fee, if the following criteria are met:
- The Product is unopened, and in re-saleable condition.
- The exterior of the package is free from damage or markings of any kind.
- The product will be returned to Radio Warehouse within 14 days of the original purchase date.
If your return meets the above criteria, contact our Customer Service team for an RMA number.
Upon getting your product back to us (via the approved shipping method below) Radio Warehouse will exchange your purchase or offer you a refund based on your original method of payment – less the shipping cost and a 15% restocking fee.
If you discover what you believe is a product defect for any Radio Warehouse supplied product, please contact Customer Service to report the defect and to obtain an RMA number to return the goods to us.
If your product does have a defect, your product is covered under the terms of your product's warranty. Please refer to the warranty information and other supporting documentation that came with your product. We can advise you on what the repair process will be. In many cases, we have technicians who can carry out warranty repairs. Alternatively, we deal with the manufacturer on your behalf. Please note, if your product is out of warranty, a small assessment fee may apply.
If returning Product:
Radio Warehouse requests that you
(1) use a carrier that offers shipment tracking for all returns and
(2) either insure your package for safe return to Radio Warehouse and declare the full value of the shipment so that you are completely protected if the shipment is lost or damaged in transit.
If you choose not to use a carrier that offers tracking or insure or declare the full value of the product, you will be responsible for any loss or damage to the product during shipping and we cannot be held responsible.
Always include a completed RMA form with any products you are returning to us. We cannot process your returned goods without an RMA number. Please return your products in the original, unmarked packaging including any accessories, manuals, documentation and registration that shipped with the product.
Radio Warehouse apply a 15% restocking fee on all returns which are not subject to product defect, except for Wireless Pacific batteries (which attract no restocking fee subject the terms and conditions above).
Feel rest assured the above FAQS, answer the most common questions we get but for those who want to read our full terms and conditions, aka "the small print" legal speak, you can download the full terms and conditions here.